SharpSpring Cookie Statement
What are cookies?
Cookies are small text files that are stored on your computer or mobile device when you visit a website such as www.sharpspring.com. Cookies allow websites to save all sorts of useful information, which helps websites improve your online experience. They are unique to your account or your browser.
How are cookies used?
- Identify users
- Remember users’ custom preferences
- Help users complete tasks without having to re‑enter information when browsing from one page to another or when visiting the site later.
Cookies can also be used for online behavioural targeted advertising, for example, to show advertisements relevant to something that the user has searched for in the past.
What are the different types of cookies?
When dealing with cookies, there are three high levels of categories:
- Lifetime Expectancy
- Classification Type.
The lifetime expectancy deals with when a cookie is set to expire. The party-origin classification concerns the domain and party responsible for placing a cookie in a user’s browser.
The combination of the cookie lifetime and party-origin types are then used to further classify the cookie, which in turn dictates whether consent is required from the user who is visiting the web site.
- Session Cookies – These are temporary cookies that are only stored while browsing the site and are deleted after you navigate away from the site or close your browser.
- Persistent Cookies – These are longer-term cookies that are stored on your computer even after you navigate away from the site or close your browser. The length of time that these are stored varies depending on their expiration times.
- First-party cookies – These cookies are set by the web sitedomain that you’re visiting. Only the web site that sets these cookies can read them.
|Type of Cookie||What do they do?||Do these cookies collect my personal data / identify me?|
|Necessary||These cookies are essential to make SharpSpring web sites work correctly, they enable you to move around our web sites and use our features. Examples include remembering previous actions (e.g. entered text) when navigating back to a page in the same session.||These cookies don’t identify you as an individual. If you do not accept these cookies, it may affect the performance of the web site, or parts of it.|
|Performance||These cookies help us understand how visitors interact with our web sites by providing information about the areas visited, the time spent on the web site, and any issues encountered, such as error messages. This helps us improve the performance of our web sites.||These cookies don’t identify you as an individual. All data is collected and aggregated anonymously.|
|Functionality||These cookies allow our web sites to remember the choices that you make (such as your user name, language, or the region you are in) to provide a more personalised online experience. They can also enable visitors to watch videos, play games and engage with social tools, such as blogs, chat rooms and forums.||
The information that these cookies collect may include personally identifiable information that you have disclosed, such as your user name or profile picture. We shall always be transparent with you about what information we collect, what we do with it and with whom we share it.
If you do not accept these cookies, it may affect the performance and functionality of the web site and may restrict access to content on the web site.
|Targeting / Advertising||
These cookies are used to deliver content that is more relevant to you and your interests. They may be used to deliver targeted advertising or to limit the number of times that you see an advertisement. They also help us measure the effectiveness of advertising campaigns on SharpSpring and non – SharpSpring websites.
We may use these cookies to remember websites that you have visited and we may share this information with other parties, including advertisers.
|Most of these types of cookies track consumers via their IP address and may collect some additional personal identifiable information.|
Manage and Control your Browser Cookies
You can decide whether or not to accept cookies. One way you can do this is through your Internet web browsers settings. Most browsers allow some control of most cookies through their settings. Please note that if you use your browser settings to modify or block all cookies, you may not be able to access parts of SharpSpring and your user experience will be severely degraded.
The following web sites provide information on how to adjust the cookie settings on some popular browsers:
Targeted advertising: you may visit AdChoices (http://www.aboutads.info/choices/) to receive information on the collection and use of information about your online activities for online behavioral advertising as well as to learn how to opt-out of data used for such advertising by Digital Advertising Alliance (DAA) participating companies. Canadian users may visit https://youradchoices.ca. European visitors may utilize http://youronlinechoices.com to learn about online behavioral advertising by European Interactive Digital Advertising Alliance (EDAA) member companies.
Another resource for learning about online behavioral advertising and ways to opt-out is the Network Advertising Initiatives (NAI) opt-out tool at https://www.networkadvertising.org/choices. This allows visitors to opt-out from the use of information of online activities by NAI member companies.
Do Not Track Signals
Some browsers give individuals the ability to communicate that they wish not to be tracked while browsing on the Internet. California law requires that we disclose to users how we treat “Do Not Track” requests. The Internet industry has not yet agreed on a definition of what “Do Not Track” means, how compliance with “Do Not Track” would be measured or evaluated, or a common approach to responding to a “Do Not Track” signal. Due to the lack of guidance, we have not yet developed features that would recognize or respond to browser-initiated “Do Not Track” signals in response to California law.
SharpSpring Cookie Usage
Some cookies are associated with your account and personal information(such as your email address or account Id) in order to remember that you are logged-in. Other cookies are not tied to your account but are unique to you and allow us to carry out analytics and customization, among other similar things.
Cookies can be used to recognize you when you visit a Site or use our Services, remember your preferences, and to give you a personalized experience that’s consistent with your settings. Cookies also make your interactions faster and more secure.
When a customer of SharpSpring implements any forms or tracking scripts, cookies are set and used to track leads and potential prospects.
Usage Notification & Consent
Cookies and You
When tracking scripts are implemented by a SharpSpring Customer, these scripts generate tracking cookies which are classified as third-party advertising cookies and the responsibility of disclosing and obtaining consent for these cookies (if applicable) belongs to our Customer.
Cookies and Us
Primary SharpSpring Cookie Domains
Cookies used on SharpSpring Application (Customer)
|Type of Cookie||Cookie Name||Description|
|Category 1: Necessary Cookies||sid
|Cookies used to access the backend application. These cookies are required to ensure that the SharpSpring application works as intended.|
|Category 2: Performance Cookies||_pendo_visitorId.3dbca229-a2fa-4cf0-4aff-4da6d7515e6b
|Pendo Cookies are Marketing analytics, in-application user feedback, and contextual guidance designed to help companies measure and elevate the customer experience within their applications.|
|Google Analytics: Used to distinguish users for Marketing and Website usage analytics https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage|
|__lc.visitor_id.4625941||Live Chat Id: This cookie name is associated with software provided by LiveChat Inc, which allows website owners to talk to visitors on their site. The root of the cookie name is __lc.visitor_id. followed by a unique seven digit number which is a visitor identifier. The cookie will allow the application to recognise a returning visitor to the website. The main purpose of this cookie is: Functionality https://cookiepedia.co.uk/cookies/__lc.visitor_id.1090800|
|Category 3: Functionality Cookies||sid-token
|Sid-token, un, io are Session Identifier with Additional Account Information that are required to improve the performance and functionality of SharpSpring backend.|
|NID||NID Google Preference Cookie: Most Google users will have a preferences cookie called ‘NID’ in their browsers. A browser sends this cookie with requests to Google’s sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on. https://policies.google.com/technologies/types|
|Category 4: Targeting Cookies or Advertising Cookies||koitk||SharpSpring Tracking Cookie|
Tracking Cookies used by SharpSpring Tracking Scripts & Landing Pages
|Type of Cookie||Cookie Name||Description|
|Category 4: Targeting Cookies or Advertising Cookies||koitk
|SharpSpring Tracking Cookie and Session Identifier Tokens. These cookies are used to track visitors and form submissions.|
Cookies Placed for Visitors to SharpSpring Sites
|Type of Cookie||Cookie Name||Description|
|Category 1: Necessary Cookies||PHPSESSID||Session Token for Marketing Website.|
|Category 2: Performance Cookies||demo
|Cookies used to track preferences on the SharpSpring Marketing Website.|
|Category 4: Targeting Cookies or Advertising Cookies||__smSmartbarShown
|These cookies will usually be third-party cookies, although if a user is visiting the advertising network’s own website it is technically possible these could be first party. They will always be persistent but time-limited cookies. These cookies can be associated with services provided by the third party but this is not always the case. These cookies contain a unique key that is able to distinguish individual users’ browsing habits or store code that can be translated into a set of browsing habits or preferences using information stored elsewhere.|