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LiveChat

About LiveChat

LiveChat is a premium partner chat app that allows you to communicate with the users visiting your website. With easy and quick installation, businesses can use this chatbot integration service to easily communicate with their customers whether they are using web, Mac/Windows or iOS/Android applications. Not only that, but the software LiveChat is also an advanced tool that will provide you with a robust number of useful functionalities.

With LiveChat, you can choose to set up automated messages to engage with your website visitors at the right moment and easily create tickets for them once they have engaged with the partner chat app. LiveChat also allows you to monitor the behavior of different visitors and customers so you know the best times to reach out to them.

With the detailed reporting and analytic functionalities of tech LiveChat, you can analyze the quality of your customer service along with chat performance, allowing you to optimize the way you communicate with your customers. Learn more at livechat.com.

How does LiveChat work with SharpSpring?

SharpSpringā€™s Zapier chatbot integration with LiveChat allows users to keep their contact records up to date with live chat communications. This LiveChat partner program enables you to keep a record of conversations with your customers so that you can understand their interaction and where they are on their journey. Configure your sync in minutes to begin leveraging the best of both platforms

There are three main sections in LiveChat:

  • All Chats
  • Current Conversation
  • Visitorsā€™ Details

All Chats functions as an inbox, similar to what you might see in an email account. This is where you can take a look at all the messages you have received.

Using the Current Conversation section, you or the customer representative using the LiveChat software can see when a visitor is typing a message before the user sends the message. This gives you or the representative time to prepare a response.

In the Visitorsā€™ Details section, you can see the location of the user. This can be useful for helping them locate local products or estimating shipping times.

By using this partner chat app, you can utilize the pre-set shortcuts to respond quickly to inquiries.

Chats may also be tagged for easy categorization to keep your LiveChat app streamlined and organized.

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The benefits of using SharpSpring & LiveChat

  • Create contact records and keep track of opportunities in SharpSpring when a new chat is finished in LiveChat
  • Update contact records in SharpSpring when a new ticket is created in LiveChat
  • Keep an organized record of all conversations
  • Respond to customer inquiries in a timely manner
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